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PROFESSIONAL EXPERIENCE
TechMahindra Contract: AT&T August 2014- Present
Drive
Tester
§ VoLTE/LTE/UMTS
Services testing devices.
§ Driving to
nearby Cities and adjacent States to support VoLTE testing at specific TAC
sites.
§ Drive
testing- SRVCC, iRAT testing
§ Regression
testing.
§ Execution
& Modification of test plans/reports for various test scenarios.
§ Provide
Troubleshooting testing support based on need during the day & night.
§ Drive
testing
§ Data
services regression testing
§ VoLTE
testing in VoLTE RAN areas
WorldLink Contract: Samsung – February 2013- March
2014
FIPS/RAN Commissioning Engineer
§ Radio Planning and Optimization of LTE and CDMA
network to trouble shoot
§ Analysis of ATP, investigation and improvement of
network quality problems
§ Implementation of new features and turning LTE radio
network parameters
§ Support full ATP including Pre-ATP (RF test, VSWR,
RSSI, RET, etc)
§ Support RF drive test team for alarm check;
unlock/lock sectors, UDAs, etc.
§ Analysis of neighbor relations and implementation of
corrections
§ Grow sites via BSM and LSM
§ Commissioning sites via BSM and LSM
§ Migration (M1/M2) supporting LCC with connectivity
§ Perform RF performance activities in customer
projects independently, according to project plan and in project managers
guidance
§ Provide support to customers in field of expertise
Glotel Inc./Contract: Metropcs – July
2012-February 2013
NOC Engineer- Network Operation Center
§ Utilize surveillance and monitoring systems to
evaluate and troubleshoot network related issues within Metro PCS’s network
§ Provide remote troubleshooting of cell sites with a
primary focus on cell site and sector restoration
§ Specializing in the performance of cell sites,
Enode B, BTS, 5ESS, ECP, SIU,T1 and DS3 within an Alcatel-Lucent,
Nortel, Samsung and Ericsson environment
§ Proficient in the utilization of FAM, OSS,
NetAnalyst and Remedy applications
§ Utilized Remote T-1 Testing System
§ Demonstrating an understanding of
(T1/T3/ATM/Ethernet)
§ Open, Update, and Close Remedy Trouble Tickets on a
timely basis
§ Responsible for monitoring CDMA,LTE and EVDO
technologies
§ Assist Field Personnel with login and out of cell
equipment
§ Work directly with Telco/LEC generating tickets and
providing test assistance
§ Follow documented policies, procedures, and
directives
§ Provide the necessary data for reports that are
created or updated
Verizon
Wireless-September 2006-April 2012
Network
Engineer-NRB Trainer-NRB PAT Lead
§
Provided coaching, mentoring, and training to technicians
§
Assisted technicians on the appropriate training path to ensure their
career progression within the organization
§
Advised technicians with developing excellent troubleshooting skills
§
Troubleshoot and resolved Remedy tickets submitted by Technical
Support
§
Member of SMS and System Performance focus groups
§
Worked closely with Project Managers with the launch of new products
§
Lead for overnight team supporting less experienced technicians
§
Represented the NRB as lead point of contact on product launch teams
such as Global Phone, MEID, HLR Migrations and Voice Mail Re-home’s and
Change Controls.
§
Overnight Point of Contact for Executive Escalations and critical
issues.
§
Answered Technician questions and assist with ticket resolution
§
Scanned NRB Ticket queue for trends
§
Handled technical troubleshooting within a complex cellular
environment, including translations, customer network coverage issues and
various specialized feature problems.
§
Engaged and track Priority 1 issues, with responsibility for timely
documentation, escalation (if appropriate), resolution and closure of trouble
tickets.
§
Working knowledge of Lucent/Nortel/Motorola platforms and SS7.
Troubleshoot issues in translations, roaming, LNP, voice mail, E911, Surepay/Prepay
and working knowledge of manufacturer’s phone equipment.
§
Supported the Network management team on Technician Career Progression
XO
Communications-June 2000-Septemeber 2006
Customer Translator-Translations Group
§
Built and supported Translations for customer lines in the Lucent 5E
Switch, which included analog and digital PRI’s, IAD’s, T1’s, ISDN’s and DS3
products
§
Worked closely with switch technicians to help complete installations
§
Assisted the customer care department with escalations regarding
special accounts and/or expedited orders
§
Specialized and assisted in training of team member with problem
orders and other complex issues
Education
University
of Phoenix – in progress of a Bachelor degree in Business Management.
North
side Senior High School
OSHA
10 Hour Outreach Training Program-Construction